Terms & Policy

Effective Date: Feb 24, 2024

Welcome to SG Wine Store, an online wine retailer operated by SG Wine Pte. Ltd. (hereinafter referred to as "SG Wine Store," "we," "us," or "our"). These Terms and Conditions govern your use of our website and services.

By accessing or using our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies or agreements. If you do not agree with these terms, please do not use our website or services.

Ordering and Delivery
You must be at least 18 years old to place an order with SG Wine Store. All orders are subject to availability and acceptance by us. We will make reasonable efforts to deliver your order within the estimated timeframe, but cannot guarantee delivery times.

Payment and Billing
We accept various payment methods, including credit cards and bank transfers. You are responsible for ensuring that your payment information is accurate and up-to-date. We reserve the right to suspend or cancel your account if we are unable to process your payments.

Returns and Refunds
At SG Wine Store, we take great care in handling and storing our wine products to ensure their quality and condition. As such, we do not offer any refunds or returns, regardless of the reason.

We understand that sometimes customers may receive an item that does not meet their expectations. However, to maintain the integrity of our products, we are unable to accept returns or issue refunds for any reason, except for incorrect deliveries.

Our team works diligently to fulfill each order accurately and to the highest standards. In the rare event of an error, we kindly ask that you contact our customer support team at sales@sgwinestore.com so we can work with you to resolve the issue.

Please note that by placing an order with SG Wine Store, you are agreeing to our no-refund policy. We stand behind the quality of our wine offerings and hope you will enjoy your purchase.

Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of SG Wine Store or our licensors and is protected by copyright and other intellectual property laws.

Limitation of Liability
We will not be liable for any indirect, special, incidental, or consequential damages arising out of or related to your use of our website or services. Our total liability shall not exceed the amount you paid for your most recent order.

Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be resolved in the courts of Singapore.

Changes to These Terms
We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the updated terms on our website or by sending you an email.

If you have any questions or concerns, please contact us at sales@sgwinestore.com