Frequently Asked Questions

Q: Do you offer free shipping on all orders?
A: Free delivery is available for all orders over S$300 within Singapore. Orders not reaching S$300 are subject to a S$20 delivery fee.

Q: What is your return policy?
A: Due to the perishable nature of wine, we do not offer any refunds or exchanges. All sales are final.

Q: How long does it take to receive my order?
A: We aim to process and ship all orders within 2-3 business days. Delivery times may vary depending on your location and order volume.

Q: Do you have a physical store location?
A: At this time, SG Wine Store operates exclusively as an online platform. We do not have a physical retail location.

Q: How do you ensure the quality and condition of your wines?
A: We have invested in multiple temperature-controlled warehouses to carefully store and handle our extensive wine inventory. This allows us to maintain the integrity and optimal condition of every bottle.

Q: I have a question that's not answered here. How can I get in touch with you?
A: Please feel free to reach out to our customer service team via the Contact Us page on our website. We'll be happy to assist you with any questions or concerns.